Management & customer orientation
Connect economic and strategic direction with guest expectations. Kitchen, service, design and audiences are considered together.
- Management in changing times
- Customer orientation
- Guest perspective
03 / HOTELS. RESTAURANTS. WORKING TOGETHER.
EATiquettes
Hospitality is the result of many details. We consider your establishment from the business perspective and from the guest’s perspective.
Discuss your challenge
Recruitment & staff development
Attract suitable employees and support their development, combining recruitment, staff development and career guidance.
- Recruitment
- Staff development
- Career guidance
Team development & leadership
Shape cooperation in demanding everyday operations through leading teams, leadership within teams and clear responsibility.
- Team development
- Leading teams
- Leadership within teams
Communication
Communicate clearly with staff and guests. We address conversation, negotiation, difficult situations and intercultural communication practically.
- Conversation skills
- Negotiation
- Difficult conversations
- Intercultural communication
Mediation
Recognise and address conflicts constructively. Mediation, conflict and crisis management support workplace understanding.
- Mediation
- Conflict management
- Crisis management
Etiquette
Understand considerate behaviour in context. The focus is professional relationships with guests and within teams.
- Manners
- Professional conduct
- Hosting
Quality management
Examine service quality and processes systematically, relating ISO 9001 to hospitality requirements.
- ISO 9001 quality management
- Service and processes
Employment law topics
Place employment law topics in their personnel and leadership context. We clarify scope and any necessary specialist legal support.
- Workplace employment law topics
- People and leadership
THE NEXT STEP IS A CONVERSATION
What should change
for you?
Tell me where you stand and what you would like to achieve. Together we clarify how I can support you.