Between rigid rules and uncertainty
How do you greet someone, end a conversation politely or behave at a business dinner or reception? Good manners make encounters easier. They are not a contest in rule knowledge and must suit the context.
Connecting appearance and impact
We consider self-awareness, body language, voice, discretion and appropriate appearance in professional life, with guests and at the table. Kindness, appreciation and respect are the starting point.
Practical topics include introductions, small talk, forms of address, telephone calls and correspondence. Hospitality adds hosting, table and dining culture and professional dealings with service staff.
Connecting etiquette with an occasion
A business dinner, invitation or table-culture evening makes rules tangible. An etiquette evening from aperitif to dessert can teach in an entertaining, practical way. Format and topics are agreed for your group. The aim is confidence, not judging others.
Seeing an invitation from the participants’ perspective
Business hospitality begins before eating. Address, greetings, introductions and guest orientation shape the setting. A concrete occasion helps explore considerate behaviour and differing expectations.
- How are guests welcomed and introduced?
- What information helps people prepare for the occasion?
- Where is discretion more useful than displaying perfect rule knowledge?
Remaining attentive across cultures
Expectations about courtesy, address and business meals differ. We consider the country, occasion and your questions. Cultural preparation must not turn into rigid assumptions about individuals.