Communication and mediation

I communicated that to you!

We come across this phrase again and again. But is communicating the same as communicating, saying or speaking? No! Communication is a process and as such we need to understand communication. Communication is planned, built up, carried out and afterwards it cannot be eliminated. What we once said, we said and at the moment of saying it, we meant it. But that is when the mishaps happen. Why doesn't the other person understand what I mean?

Communication is omnipresent and as Paul Watzlawick aptly put it: You cannot, not communicate. In this respect, we can also not, not act. Because communication is not only the exchange of messages, but always an active action. The danger of misunderstandings and conflicts is therefore great.

Because the possibilities of transmitting messages are so diverse, but also so uncertain, we use various methods to build up communication strategies with you:

  • Using the Claude E. Shannon and Warren Weaver transmitter-receiver model correctly
  • Role change in the sender-receiver model
  • How many participants are needed for this model?
  • (360°degree) Feedback
  • Using communication channels correctly
  • Recognize communication levels and send information appropriately
  • How many of the messages are sent via which level
  • Verbal and non-verbal forms of communication
  • Communication on meta-levels according to Niklas Luhmann
  • Transactional analysis according to Eric Berne
  • The 5 axioms of communication according to Paul Watzlawick
  • The Four Ears Model according to Friedemann Schulz von Thun
  • Using conscious communication
  • Analyze communication processes

But how do we succeed in transmitting our message loss-free in the communication process? We want to address this question and ensure that your communication is successful.

We want to introduce you to the art of public speaking, reduce stage fright, practice storytelling and make you a speaker who enjoys presenting his topics and inspires.

Together we work on your speaking technique

  • Improvement of peritoneal respiration
  • Speaking and reading aloud
  • Articulation


  • Punctuation "read"
  • Reduce the content to what is important and avoid phrases
  • Improve speaking technique by listening and analysing speeches.
  • Examine successful speeches and speakers
  • Build up a speech in terms of content, timing and emotion
  • Observe posture and speak standing up
  • Telling (experienced) stories
  • reduce stage fright

The deeper you are in the topic, the less you need your script and the closer you are to the listener. Let's inspire your audience together.

Crisis communication and difficult conversations

Listening and speaking are important basic requirements for successful communication. The Greek philosopher Plato (*428 B.C. - 348 B.C.) was of the opinion that as speakers we can only convince our counterparts if we have heard (and at best understood) the interests of the other person. The philosopher Ludwig Wittgenstein (*1889-1951) said that a person's language documents his image of man. This means that those words that we use regularly and whose meaning we know, we know the thing that is meant by that word.
Do two interlocutors understand each other on the matter and on the relationship level, if both go into the conversation with different motives?

After a short research you will find PR agencies that specialize in transferring strategies from political campaigns to corporate PR. Their goal is to publish positive and negative content about interlocutors. This, of course, allows for great latitude and stretching of truth. This creates new truths and draws new boundaries. So the conversation becomes more and more difficult. In customer or employee conversations, both parties have different conversation goals.

Likewise in (political) negotiations or in arguments. Mark Twain once said: we must first know the facts before we can twist them. It is important to recognize the core of the conversation so that an amicable solution can be found. Only then is the conversation successful. If one of the conversation partners does not want to reach an agreement at all, then only this participant is successful, but not the communication process.

  • What is our position?
  • What do we want to achieve in the conversation?
  • Which methods are solution-oriented?
  • How do we build an argument?
  • How do we meet resistance?
  • How do we achieve a personal power of persuasion and can we play it out?
  • What tactics do we use going into the negotiation?
  • Please be attentive and avoid misunderstandings.
  • Talk about yourself and your counterpart and not about "you
  • Be you-centred, i.e. focus on your conversation partner
  • Ask (comprehension) questions and/or interrupt the conversation with them
  • Listen actively and mirror your conversation partner

We always want to find an amicable solution and avoid conflict in difficult dialogues, negotiations, criticism and feedback meetings. Using words to get to the point but not working on the point are two different things. Therefore, we want to develop tactics and strategies and find the right words to end a difficult conversation successfully.

Corporate Communication and Campaigning

Corporate Communication means corporate communication and includes the communication activities and instruments of an organization. Communication activities include internal communication between all members of a company as well as external communication with the public. Corporate identity is not possible without corporate communication. In the way information is communicated and the resulting corporate culture, the company and its members are identified by the outside world. So how do you want to be perceived on the market or in the environment?

  • Corporate Identity: Unification of all authentic expressions of a company
  • Corporate Image: Public image of a company
  • Corporate design: design elements such as: Logo or company clothing
  • Corporate Culture: lived values and norms as well as actions of the company
  • Corporate Language: ways and means of communication for the transmission of information of the company

In order to develop a corporate identity, it is necessary to convey an unmistakable and credible corporate image both internally and externally. This image remains positive despite the dynamics of the market and its further development and has a high recognition value.

agenda setting

  • Derivation of appropriate messages from organisational content
  • Develop communication strategy
  • Storytelling and development of stories on the topic
  • Develop frame techniques

Political strategy development

  • Identification of the decision makers
  • Strategy development for the occupation of a topic
  • Analysis of the mood regarding a topic in the notified interest group
  • Development of topic and stakeholder analyses

Campaign Planning

  • Analyze and generate benchmark
  • Develop key figures and KPI (Key Performance Indicators - degree of fulfilment)
  • Develop media mix for highest awareness
  • Reconciling content and strategy

Digital campaign planning

  • Incorporate social media to spread messages and engage supporters
  • Develop newsletter, podcast or blog to reach many people and expand dialogues
  • Develop transmedia campaigns
  • Data-based and goal-oriented data analysis for the design of micro-marketing

Since you are certainly interested in a positive image for your company, you must always live and occupy the image. Image campaigns and PR activities serve this purpose. We develop with you a consistent strategy for the development of an authentic image that is aligned with the corporate guidelines.

As a moderator you are supposed to be funny, empathetic, reserved but also smart and lead the conversation or event at the right moment. This is not easy. Very often the mood of the whole event depends on the quality of the moderator.
Good preparation for the event is therefore essential.

  • Consult well with the client and clarify the purpose and goal of the event
  • Set your own goals before the event
  • Get in a good mood before the event
  • Know your audience and your customer
  • Plan your appearance in front of the audience

Develop a strategy for leading the event in advance and plan:

  • Your role as moderator and mediator in difficult situations
  • Dissolving and controlling discourse
  • Formulation of inviting questions to open a discussion
  • Visualization of call progress in real time
  • Asking comprehension questions and asking for and giving feedback
  • Develop systems of order in the visualisation of answers and weighting of arguments
  • Target-guiding results assurance
  • Recommendations for action after moderation
  • Development of a "red thread" for successful moderation
  • Maintain spontaneity
  • Keeping and using humour

We would like to make you a sought-after moderator or go through upcoming moderations with you. Together we analyze your moderation but also those of well-known moderators from radio, TV and Internet. This way we can isolate your strengths, develop weaknesses into strengths and develop strategies for good moderation.

If you are well prepared, in a good mood and enjoy going to the event, you will not only have fun but also be successful with the audience. Use your talent and build on it.

The communication process does not only consist of talking. The share of non-verbal communication in the process is even far greater than the spoken. Even when we look silently at our counterpart, we are communicating. The receiver of our behavior interprets us and draws a conclusion from it.

So we should look carefully at what non-verbal communication can mean and how we use it. Since, according to Paul Watzlawick, we are always communicating, we must also be aware of this. Nonverbal communication is possible on five channels:

  • View
  • Mimic
  • Gestures
  • Appearance and clothing
  • Attitude

Our interlocutor will consciously and less consciously observe and perceive us. For this purpose he/we have four senses at our disposal:

  • The eyes (optics) - what do we see?
  • The nose (olfaction) - what do we smell?
  • The hands or even the whole body (haptics) - what do we feel?
  • Our taste (tasting) - what do we like/taste?

But please do not forget: our conversation partner perceives (differently) and interprets! So that we present a positive image and our conversation partner wants to continue talking to us, we also use paraverbal communication with the spoken word:

  • The volume of our speech - loud or soft?
  • The intonation - emphasis on individual words or parts of sentences?
  • The speech melody - monotonous or rather singing?
  • The pace of speech - fast or slow?
  • The pitch of the voice - high or low and carrying or trembling?

All these aspects flow into the perception and contribute to the sympathy or antipathy and quite strongly influence any conversation. We need to be aware of our impact and fully engage in the communication process. This is what we want to work on with you.

Mediation is a way to resolve conflicts between two or more parties by mutual agreement. Mediation is a confidential and structured process in which the parties voluntarily, autonomously and constructively seek a consensual resolution of their conflict.
The mediator is a neutral person in the conflict without decision-making authority. In other words, he helps the parties to the conflict to reach a solution on their own.

Mediation offers the participants the opportunity:

  • to achieve an optimal conflict resolution and to protect one's own interests and needs in the process
  • reach a self-determined decision as an alternative to legal proceedings
  • to bring about a lasting solution to the conflict
  • aim for a win-win solution

When does mediation make sense?

  • In deadlocked discussions or negotiations
  • In ensuring that a conflict exists
  • In the search for an agreement in which none of the parties to the conflict should lose face
  • In the search for a fair solution
  • If the parties to the conflict have a personal relationship with each other
  • If the parties to the conflict must continue to work together in the future
  • When litigation is to be avoided
  • If, in addition to the factual issues, personal issues may also be the cause of the conflict
  • When there are large power imbalances between the parties

How does mediation work?
Since the conflict parties have requested and selected a mediator, both parties are interested in resolving the conflict. Within mediation, the task is to moderate the conflict and encourage the parties to the conflict to find their own solution. The mediator does not judge, but encourages the parties to openly state the conflict and to find out the reasons for the conflict.

  • Mediation is voluntary
  • The parties to the conflict seek a solution
  • The mediation process is conducted by the parties to the conflict on their own responsibility and autonomy.
  • The outcome of the mediation and its end are determined exclusively by the parties to the conflict.

In order for the mediation to start, we jointly determine the agreements of the process.
This is followed by the identification of the topics worth discussing and their boundaries.

After this we look for the interests around the conflict and name the conflict areas

We then work out possible solutions and define the framework of the mediation and the possible solutions.
Finally, we develop and describe the solution approach and bring it to a conclusion.

The role of the mediator

  • The mediator works openly and transparently
  • The mediator informs the parties to the conflict fully about the course and results
  • The mediator shall be impartial
  • The mediator does not judge/assess the conflict
  • The mediator is not a moral authority and does not evaluate
  • The mediator is neutral towards the parties and the subject matter
  • The mediator restrains himself in judgments
  • The mediator supports the ability to dialogue
  • The mediator facilitates constructive negotiations
  • The mediator will of course work in strict confidence

Trust me as an organizational psychologist and let me be supportive. Most conflicts are unnecessary and trivial and can be easily resolved. If you have read this far, you are interested in resolving your conflict. Take the last step and contact me.

Do you have too little time? Do you think you are missing things? Are you pursuing a goal and not achieving it? Why does this happen to you? What else do you need to do to reach your goal?

But couldn't the question be: What do I need to change to achieve my goal?

Many people set goals that are difficult or impossible for them to achieve. On the other hand, many people also approach their goals with only limited motivation. It also often happens that we get distracted (too quickly).
We all have the same amount of time available, at least during the day: 24 hours. But how we spend these 24 hours varies greatly.

Our time account is limited and none of us knows how much time we have available. What is certain is that the time available to us becomes less every day. No one can save time. Time and health are the goods that decrease every day and therefore we have to treat them sensibly and carefully. Therefore, we should check (almost) every action if it is important for us and what we have to use for it. Ask yourself:

Do you really want to achieve this goal?

  • If it is not important to you, refrain from further pursuit
  • If it's important to you, ask yourself more questions:
    • Does the goal move you forward financially?
    • Does the goal move you forward, personally, emotionally or professionally?
    • What follows after the goal has been reached?

Why do you want to achieve this goal?

  • Is this about your personality?
  • Would you like to do someone a service?
  • Do you need the result to tackle new goals?

How would you like to achieve the goal?


  • The clearer the path ahead of you, the easier it will be for you

By what date would you like to reach your goal?

  • Select achievable time periods
    • Choose measurable time periods
    • Plan buffer times

What difficulties do you have to expect and what solutions do you know?

Make a contract with yourself!

You can write down these questions and answer them. The document you generate may already be the contract with yourself. Consider self-commitment in rotation and clarify whether you are lost somewhere and need to correct.

Various methods are available for this purpose:

  • Mission Statement
  • Eisenhower Principle
  • Parkinson's Law
  • Pareto principle
  • ABC analysis
  • Alpine Method
  • Saying NO
  • Procrastination
  • Recognize time wasters

Give yourself a little more time again!

Self-optimization has become a fashionable term of our time. But this term includes the modeling of the body and fitness to have a chance in the daily existence of professional life. Self-management, however, consists of several components that ensure that we stay or become healthy and balanced. Motivation plays an important role in this. But often we experience that motivation gets lost in stressful situations and difficult life circumstances.

An old wisdom says that there is always a light at the end of the tunnel. Especially in stressful situations, think about what has been very easy for you lately. When you have found something, and you certainly will, it is important to draw up a precise plan of how you are going to plan your time, including your free time. There is often a lack of rhythm between work and leisure. Conversely, unscheduled free time can become an obstacle to letting you get out of your self-imposed balance. Think of a traffic jam on the highway before an important appointment.

If you are well organized, you can use breaks as relaxation. A creative break instead of actionistically getting something else done. Work with checklists and self-imposed tasks that you want to work through. Also keep in mind notes on priorities and what you can still get done the following day. With this mindset, you can also increase your workload without overestimating yourself.
However, we cannot achieve a functioning self-management in a few days or weeks. The processes of personal reorganization can be lengthy and sometimes take years. But with continuity you will achieve something for yourself that no one else can give you!

  • Determine your stress factors with us
  • Let us analyze your behavior under stress
  • What individual tools do you already have?
  • Where are the connections in private and professional life?
  • What strategies can you use to reduce stress in the long term?
  • What resources do you have at your disposal for this?
  • How can you deal with stress productively?

Work with us so that you can resolve stressful situations positively and draw strength from them instead of losing strength.


Communication from the Latin "communicatio" means communication, i.e. transmitting a message. This can happen in different ways: speaking and writing, through gestures and facial expressions, through silence but also through clothing, status symbols or actions. We communicate all the time. We transmit non-stop but the recipients perceive these transmissions differently. Since the receiver decides which part of the information or the information is perceived at all, the sender must always make sure that his message has been understood? Unfortunately, this is always underestimated.

Rhetoric and successful argumentation

The Roman Markus Tullius Cicero (*106 B.C. - 43 B.C.) is considered an important orator of antiquity. But also Pericles, Winston Churchill, John F. Kennedy, Martin Luther King, Nelson Mandela, Mahatma Ghandi, Bertha von Sutter, Barack Hussein Obama II and Steve Jobs, were gifted speakers who could captivate their audience. Their speeches were not only interesting in content, but also of great rhetorical value. Unfortunately, not all of us can deliver a speech at that level and of such significance. But we can deliver our topics in an interesting and captivating manner. Even if you are prone to stage fright or feel insecure in front of large groups, we learn to talk by talking. And with each speech and presentation you thoroughly prepare, you will become better and better, more confident and more pointed.


Write to me

simply make contact and get started