What should participants be able to do afterwards?
A feature overview helps little if difficulties persist. Planning starts with concrete tasks: sharing documents, finding information or organising tasks reliably. Users and power users need different depth.
Clarifying needs and prior knowledge
Needs assessments, interactive presentations, examples, exercises and projects form the teaching approach. We discuss audience, starting point, topics and scope before defining the programme.
Where agreed, participants use your tools and work environment. Examples should fit daily tasks. Access, equipment and features are checked beforehand to avoid wasting practice time on preventable barriers.
Applying knowledge and gathering questions
Participants should understand and carry out steps themselves. Exercises reveal understanding and further needs; feedback informs follow-up. A training day builds skills, but operational rules and everyday support remain necessary.
An exercise for next week’s work
A useful example is something participants will actually do afterwards, such as editing a shared document or organising a project task. It reveals questions and should align with agreed company rules so skills can be applied.
- Which task should participants complete independently?
- What prior knowledge do they have?
- What support is available afterwards?
Aligning training and rollout
Working practices, licensing and training goals must fit a new application rollout. A course cannot decide where files live or how tasks are maintained. Microsoft 365 and collaboration consulting can address these questions.
Practical questions
Can training take place in our working environment?
This is agreed for each initiative. Environment, equipment, access and required applications are clarified beforehand.