Corporate management in changing times

• Define corporate philosophy and visions that can be transferred competitively to the market in the long term
  • Social development and changing values
  • Know laws and regulations
• Understanding the company and its environment as a whole
• Identify and initiate strategic options and concepts
  • Maintaining and gaining market share
  • Know your competitors and build your own brand
• Establish an organizational and financial structure that meets the strategic needs of the marketplace
• Medium-term positive corporate development
• Measure developments and use tools for business management
• Your employees are the most important guarantors of your success. Therefore, invest in the knowledge, skills and behaviour of your employees and you will generate the highest return on investment.
• Identify the strengths and weaknesses of your company, maintain the strengths and convert weaknesses into strengths as well

Company succession is not a trivial matter, but requires a high degree of specialist knowledge and tact in order to hand over what has been created into the right hands. Many people feel overwhelmed and left alone with the questions: "How do I continue?", "Do I make the right decision?", "When is the right time? But the more time passes, the greater the risk of not making the best decisions under time pressure. People don't like to talk about the handover of a business and succession - especially not when emotions are involved. Unfortunately, factual considerations then take a back seat. Questions that can expect answers are:

• Payment of any heirs or payment of joint owners
• Alternative management models
• Purchase price of the object
• Treatment of necessary pension benefits
• Financing of the "change of baton
• Involving senior citizens in the new business

SWOT analysis

• Identify the strengths of the company and reduce the weaknesses
• Exploiting your opportunities and recognizing dangers
• We come to you with a view from the outside
• and create a catalogue of measures with you as an aid to action

Profit-oriented operational analysis

• We check the profitability of your business
• We search (and find!) turnover and cost potentials
• We would like to increase the earning power of your business with you
• and develop concrete recommendations for action for you

Optimization of the operational organization

• We analyze the structure of your company and your process organization
• In doing so, we optimise the personnel and traffic routes
• We improve the workflows in your company to fit exactly
• and reduce friction losses which saves you costs

Marketing concept / further development of the operating concept

• Together we align your business to the requirements of the market
• For this purpose we create the basis for your successful sale
• and enable a strategic marketing of your business
• This secures your company's future

Support for generation change
The early arrangement of succession in your business ensures continuity in your company and achieves trust among heirs, employees and business partners. We support you in preparing yourself and your potential successor perfectly for the handover. In addition to the aspects of a business takeover, we also have to deal with the following points:

• Does the potential successor have the will to be an entrepreneur?
• Does the potential successor have professional training and methods?
• Does the potential successor have a well-calculated risk appetite?
• Does the potential successor have the will and ability to lead?
• Does the potential successor have a willingness to perform and take responsibility?
• Does the potential successor have sufficient skills from all areas?
• Does the potential successor have sincerity as well as social and emotional competence?

From the parents to the children. That's the way it used to be, but today it doesn't work in the old order.
Many questions need to be asked.

Bank Opinion
Starting a business requires detailed planning. What kind of business, hotel, restaurant you want to open is part of your planning and certainly the nice part. But no less important are the plans for investments, modernization or renovation, expected sales and planned expenses. If you need to raise outside capital, then you must explain your plan to the financing partner, usually the house bank, logically and comprehensibly.

Far too often, founders and entrepreneurs are not well prepared. Questions around the money are unfortunately only presented orally, as written submissions lack the coherent preparation of all documents. However, you urgently need a well-prepared business plan as a basis for a successful working discussion with the bank. Your aim must be to present your project to the bank in a coherent and logical manner with your personal presentation and your carefully prepared documents. The so-called debt service capability includes points such as: Interest and repayment, financial obligations as well as creditworthiness and collateral.

The bank assesses your plans solely on the basis of the economic performance and future prospects of your future business and industry. Therefore, the bank requires usable collateral. What happens in case of loan default? How high can the mortgage lending value of, for example, a property be? Where is a possible lending limit? Who is liable if you yourself can no longer do it?
Your creditworthiness is assessed by a rating in the industry, market and competitive situation as well as your quality to the management, and the current operational conditions.

Finally, you explain the economic impact of the investment and its financing. The bank wants to know whether you have thought about how the development of your company should be shaped and what risks you have taken into account. Budgets are all the more credible the more detailed you present the sales, cost and liquidity structure. Comment on and explain how you arrived at your figures. Convince your financial advisor.

• Location and competition analysis
• Operational description and marketing concept
• explain work processes
• Create investment plan
• Create financing concept
• Create profitability calculations
• Writing a business plan

We are happy to support you in the assessment of your hospitality project and the preparation of a specialist business appraisal for submission to your bank. In doing so, we work together with a renowned tax firm.

Is there still this one taste, the one fashion, the one style these days? We don't think so. Individualization is certainly the trend of the 2000s. Thanks to the wealth of information on the Internet, TV, social media and the knowledge gained from them, a New York-style bar can and may be opened anywhere today. Even if the owner has never been to New York. Our societies are becoming more colourful. New lifestyles and needs are changing consumer habits and tastes. And this is happening very quickly. Gastronomy must be able to deal with this and adapt its concepts and offers to the future.

In the context of globalization, international chains and global brands naturally play an essential role. But we are also experiencing the opposite trend. A growing diversity of cuisines and food cultures from all parts of the world. When we need to eat fast or don't want to experiment, we certainly prefer international concepts. Shopping is no different. But there is a growing interest in gastronomic concepts that focus on regional and local distinctiveness.

In addition to the change in our lifestyle, but also along with it, digitalization in gastronomy is the second key topic. Digital networking is becoming increasingly important. Whether in the internal organisation of operational processes, in the joint exchange of messages using various media or in supply chain management. The interfaces with the customer play a major role. Digital ordering, digital payment, digital evaluation of your house - everything is possible today and is being implemented. What is your attitude towards the advancing digitalization?
Social networking can also be very exclusive. Special themed events are experiencing great popularity. Many people have seen many things somewhere before and now want to experience them for themselves. Individually or as a community experience, gastronomy can fulfil these wishes, bring people together in new contexts and offer highlights with corresponding food and drinks. One example that was certainly impossible for a long time was to organize cruises based on themes. The Metal-Cruise is a very nice example for crossover concepts.

Our unfortunately ever faster becoming life, or how we lead it, leads to changed leisure activities but also to changed food intake. Mobility in the world of work demands mobility in the world of gastronomy. Since many people travel more than in the past, gastronomic concepts adapted to this are becoming more and more important. The out-of-home market is generating more and more turnover. Due to the change in the working world, the offers of gastronomy should fit into the mobile working day. Quality to go!
The following trends can be observed:

• Visiting festivals with friends
• Go out less often but spend more
• Go out later from about 22:00
• Targeted going out for information from the social media
  
  

Now you certainly won't or can't follow all trends. That depends on your business model. But you will have to follow at least one trend in order to survive on the market in the future.

Design
Design in hotels and restaurants is undergoing a transformation. The event of dining is now part of a holistic experience. Guests don't just demand good food, they want to be entertained from the start.

Lobbies in large hotels are more colorful than they have been for many years. Part of this type of design is the idea of the Open Lobby. Open lobbies cultivate the community aspect with contemporary F&B concepts and entertainment. Digitization in coworking spaces make it possible for lobbies to be used much more intensively than in earlier times. Gastronomy naturally plays a major role in ensuring that the spaces function as revenue generators. Successful F&B concepts are uncomplicated and can be used all day. Meetings and seminars can take place in the open space, creating other synergies.

Today, a leather floor may replace a carpet just as much as the lighting design may replace a chandelier. How much success do tables with white tablecloths promise today?

Which ideas have you been pursuing for a long time, but could not bring yourself to implement? Perhaps the next trend is slumbering in your idea?

Restaurant
Your concept is successful when locals also visit your lobby or restaurant. This depends not only on the offer and ambience, but also on your prices. However, try to only just exceed the market price. Guests from the surrounding area bring local colour into your hotel. Their presence signals to hotel guests or conference participants that your atmosphere and service are in harmony.

For hotel guests it is always very nice to meet people from the respective city. The topics of conversation change in one fell swoop. An attractive restaurant attracts its hotel guests as well as travelers and locals. Good restaurants are in high demand and it no longer matters if they are in hotels. Put emphasis on:

• Regional products in tradition and innovation
• Special cooking methods such as an oversized charcoal grill, separated from the guest room by a pane of glass
• Community table for up to ten guests next to the show kitchen
• Casual dining and almost casual gastro concepts
• Entertainment factors
• Open kitchens
• Foodhall concept
• Sharing Meals
• Special brewery products such as craft beer
• And of course your not yet implemented ideas

We support you at every stage of implementation and always want to encourage you. The guest these days spends a little less, but when they do, they spend more money on average than they did a few years ago.

Trendtrips
We are happy to organize trend trips with you to the hot spots of this world. On these trips we would like to discover the respective scenes in a different world together with you and take ideas home with you. You will experience the latest trends on site in the trend metropolises. Successful trend trips are or were:

- Copenhagen/Denmark
- Amsterdam/Netherlands
- London/Great Britain
- Vienna/Austria
- Barcelona/Spain
- Tokyo/Japan
- Singapore
- Miami/USA
- Auckland/New Zealand

With a little time (3-7 days), inner peace, a lot of curiosity and the desire to walk, we discover things now that others will only hear about in a few years. Look forward to an adventure

Mystery Guesting
Mystery Guesting is a component of your quality management. As a mystery guest, we observe your company and your work processes on the basis of a checklist agreed with you. But also beyond that. We do not reveal ourselves to your employees.
With the help of our analysis, which we prepare after the mystery-guesting, we would like to show you how your guests perceive your house. Unfortunately, we only find out in very rare cases how our guests evaluate our house and our work.

But the guest decides on the basis of his assessment whether he will visit your house again in the future. Unfortunately, if you do not know the guest's opinion, you cannot know what the opinion is based on. Even prefabricated evaluation forms do not reflect the guest's actual impression, since the guest is supposed to give prefabricated answers. On the other hand, why does a guest come back to you?

This is where we start with our analyses. We test in house / your business from the perspective of the guest and create our analysis. We try to isolate optimisation potential and highlight the strengths of your business.
What advantages does a Mystery Guest analysis have for you?

• With this strategy you can optimize the quality of your business
• We check the equipment the facilities as well as your services
• We check the hospitality of your employees and their honest devotion
• We check the friendliness and authenticity of your employees
• We carry out a concrete SWOT analysis
• We present our results to you in checklists, a detailed presentation and a comparison
• We demonstrate your strengths
• We show you optimization potentials

We are also happy to present our results to your employees. This usually makes a good impression and shows that you are interested in the development of your company. Afterwards, we will be happy to talk to you about the possibilities to fully exploit your potentials.

Mystery-Hotel-Check
In addition to the above-mentioned points, we only list the points that relate specifically to the hotel.

• Your appearance on the Internet
  • Structure
  • Layout
  • Handling
• The presentation of your house
  • First impression
  • Outdoor facilities
  • Parking
  • Cleanliness
• Reception, Lobby, Check in
• Presentation of your wellness and fitness area
• Presentation of your rooms
  • Furnishing
  • technical equipment
  • Comfort
  • Cleanliness
  • Housekeeping
  • The Room Service
• Presentation of your restaurant and bar
  • Presentation and quality of your food and drinks
• Presentation of your meeting rooms
  • The Business Centre/Reception
  • Conference technology
• your employees
  • Competence of your employees
  • Friendliness of your employees
  • Service mindset of your employees

Since you are unique and individual in your house, we will define the performance of each test in detail with you in advance and develop an offer for you based on this.

Mystery Dinner
For the matching points above, we list here only the points that relate specifically to the restaurant. Of course, we also check your house as you have seen above.

• Table reservation in advance
  • By phone
  • E-mail
  • online
• Reception in the restaurant
  • Dealing with wardrobe
  • Space Allocation
• Restaurant atmosphere
  • Equipment
  • Access for children and people with disabilities
  • Cleanliness
    • Also on the localities
  • Food and beverage menu
    • according to quality
    • by design
    • according to pricing
  • Presentation and taste of the food and drinks
• your employees
  • Response time for orders
  • The acceptance of orders
  • The sale at the guest
  • The service during the meal
  • The staff knowledge about the house and products
  • Handling of complaints and grievances
  • Invoicing
  • The adoption

Every company is unique and individual in its kind. Therefore, we will precisely define the performance of each test in advance and develop an offer for you from this.

Events are among the most important instruments of experience-oriented communication. They convey information and emotions in a fascinating way, make companies more tangible, charge brands with (emotional) added value and connect people in the long term. But not all events are the same. The enthusiasm factor as well as the perfect, creative design of the programme, the staging, decoration, catering, guest management etc. are decisive for success.

If you want to organize a celebration according to your demands and taste, you need like-minded partners. With good planning and perfect organization we create all around the best conditions to realize your event.
Your wishes, ideas and dreams are the decisive guidelines for the planning of your event. Be it simple and poignant, opulent and glamorous or surprisingly different. We organize and help to make your event a success.
As long as people live, they celebrate. And there is a lot to celebrate, big parties and small celebrations From birthday parties to business balls, we will work with you to make every event a success!

No matter what is on your wish list, your wish will be fulfilled by us with pleasure. Would you like to celebrate in a very special location? No matter where in the world, we make it possible!

you celebrate completely after your conception. We take care of stylish decoration, catering, private chauffeur, DJ or band. Nothing will be left to chance. Enjoy a great celebration that you and your guests will talk about for a long time.
To free you from the stress of planning, we offer to take over the complete organisation and realisation of your event as part of our event planning service. We realize your event according to your wishes and ideas and bring together artists, artists and service providers through our all-round service.

After a personal conversation with you, we first check the location or look for suitable premises or fairgrounds. Afterwards we work out a concrete concept including an offer based on your ideas.
EATiquettes stands for innovation!

Finally, we supervise your event on site and ensure that everything runs smoothly.
We want your event to be a complete success.

Organise and carry out events
If you want to organise a celebration to suit your needs and tastes, you need like-minded partners. With good planning and perfect organization we create all around the best conditions to realize your festivity.

Your wishes, ideas and dreams are the decisive guidelines for the planning of your event. Be it simple and poignant, opulent and glamorous or surprisingly different. We organize and help to make your event a success. As long as people live, they celebrate. And there is a lot to celebrate, big parties and small celebrations:

• Personal moments of happiness & weddings
• Company anniversaries & company celebrations
• Business Balls
• Seasonal celebrations such as spring or summer festivals
• Music events & theme nights
• Ceremonial receptions on a small or large scale
• High Holidays & Christmas Parties
• Birthdays

No matter what is on your wish list, we will be happy to fulfill your wish. Would you like:

• at a castle
• on a knight's castle
• in the shadow of the industrial culture of the Ruhr area
• at a beach bar on Sylt
• in a finca on Mallorca
• a mountain hut in Austria
• or maybe have a party in your backyard?

You celebrate entirely according to your imagination. We take care of stylish decoration, catering, private chauffeur, DJ or band. We will leave nothing to chance. Enjoy a great celebration that you and your guests will talk about for a long time.

• Anniversaries
• Weddings
• Communion and confirmation
• Family celebrations
• Motto party

With us, you get everything from a single source. And that worldwide!
Finally, we look after your event on site and ensure that everything runs smoothly.
We want your event to be a complete success!

Business Events
If you want to organize a celebration according to your demands and taste, you need like-minded partners. With good planning and perfect organisation we create all around the best conditions to realise your festivity.
Your wishes, ideas and dreams are the decisive guidelines for the planning of your event. Be it simple and poignant, opulent and glamorous or surprisingly different. We organize and help to make your event a success.

• Incentive
• Company anniversaries & company celebrations
• Business Balls
• Receptions and banquets
• Anniversaries
• Wine tasting and wine tours

No matter what is on your wish list, your wish will be fulfilled by us with pleasure. Would you like to ...

• Havana Club Al Capone
• carpe noctem
• Tango y mas
• Spanish wedding (also with horses!!!)
• Ghost Dinner
• Crime Dinner
• or maybe have a party at your company?

You celebrate according to your imagination. We take care of stylish decoration, catering, private chauffeur, DJ or band. We will leave nothing to chance. Enjoy a great celebration that you and your guests will talk about for a long time.

With us you get everything from one source. And that worldwide! No matter how many guests you expect or how your VIPs should be treated!
You have your own ideas that should be implemented? Please, formulate every idea and submit every suggestion. We want to implement every idea and organize every event, no matter how crazy or whether it has already been done in this way.

Finally, we will supervise your event on site and make sure it runs smoothly.
We want your event to be a complete success!

• What trends in personnel policy are setting the agenda and how do you use freelancers as experts, for example?
• Which functions are essential in your company?
• What is the situation with digitalisation in your company?
• What future strategies have you already developed or are working on?

I would like to fill a staffing shortage for you and with you. In doing so, I would like to:

• kick off a forthcoming realignment
• lead a new project
• restructure
• effect a merger
• or simply support you with special topics.

Please talk to us.